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Frequently Asked Questions


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Q: Does your Office have an after-hours drop box?
A:
Yes, we do. If you need to drop off rent or any other paperwork you’ll find our box to the right of our office door.

Q: I did not have a pet when I moved in; may I have a pet now?
A:
First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. Decas Group will contact the owner and submit your request. If the owner does allow the pet, an increased security deposit and fee will be required and a pet addendum must be signed.

Q: When I move out, what do I need to do to receive my full security deposit back?
A:
We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be shampooed. Gutters should be cleaned out. The roof should be free of leaves and debris. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all beds should be free of weeds. We ask that all damages be repaired by a licensed contractor that is approved by Decas Group.