BIRMINGHAM PROPERTY MANAGEMENT

Great experience with the new Decas team. Sometimes a trip to Starbucks is all it takes…

I started my investment portfolio with this company at the forefront, a couple years ago and back then I would have suggested to not use them. Today is a much different story. This company is under new ownership and they have made some great progress in the last year. I would highly suggest giving them the opportunity to show you how much they've grown!

If you are dealing with Decas Group, you are in great hands for sure! Make sure to ask for Paige, she is gold, I don’t know what we would have done without her. She is super professional, attentive, and always goes above and beyond to make sure people are taken care of. Her commitment to excellent communication and customer service is exactly what you want when navigating property management. She is fantastic at what she does for sure! So grateful!!!

I have experience the greatest moment of years. The best company I ve dealt with.

They are extremely slow to respond to maintenance issues. We are sitting in 87 degree weather in the beginning of summer. They charge to call on the phone and receive some assistance if a maintenance ticket has been received (however no status update for nearly two weeks!). Whenever they send people over, nothing is done or another prolonged wait to get something done. Overall, unreliable and and a huge inconvenience!

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STAY AWAY. TOTAL ABANDONMENT OF DUTIES. If you are a property owner, do not trust Decas Group. We have multiple properties with them in Birmingham (including Section 8 rentals) and they have gone completely dark. - Their official emails are bouncing back as undelivered. - They are withholding rental income and HAP payments from owners. - They are completely unresponsive to phone calls and messages. We are currently filing formal complaints with the Alabama Real Estate Commission (AREC) and the Housing Authority of the Birmingham District (HABD) regarding their failure to disburse funds. This company is a liability and is currently holding owner funds hostage. Avoid at all costs.

I rented 2 properties both heavy mold both plumbing problems constantly to the point actual poop was coming out the bricks of the front of my house I reach out thousands of times called 1000 of times no solution no response I lived in the last property for 3 years paid months ahead to be treated terribly my utilities went from 80-90 a month to 300 almost 400 for water and they gave little to no solutions due to the extreme spikes my ceiling caving in and raccoons living in the attic I decided to break the lease and move they told me they’d set me up with options for my balance due to the heavy unlivable situations and they get me in to a new property instead they closed out my lease like we agreed charged me 1,000s of dollars in damages and repairs that I listed on my move in sheet !!! And to put the cherry on top instead of responding to me and trying to make things right by me they ignored my emails and calls from November to March I called so much I had another friend call for them to answer the call to them but not to me and sent over 3,600 dollars to collections !!! Protect to self and your credit DO NOT !!!!!! Sign a lease with them

I've tried to call on multiple occasions to inquire about viewing a property to lease this coming Friday, 5/1/26. I was able to secure two other tours that day in the general vicinity of where I'm searching (Trussville, AL). If a company can't even answer a phone call to schedule a tour (there is no other way based on their listings to do so), how can I trust a company like that to respond when I have a live issue? I will be forgoing their listing and considering the other homes for which I have a tour scheduled.

If you are interested in working with a property mgt company that never picks up the phone when you call or return emails for weeks on end (after 5+ attempts) and generally has awful communication then this is the perfect spot for you. They excel in ignoring basic requests unless you follow up 5X over multiple weeks and including everyone at the company - but don’t worry they certainly never forget to nickel/dime owners for every expense above mgt fees I.e. fees for a dashboard to view transactions, fees for coordinating maintenance requests. I’ve worked with multiple mgt companies over the last decade and this is far and away the worst experience I’ve had and I can only imagine how bad it is for the tenants as well. I am filing a formal complaint against them to the AL Real Estate Commission and have formally fired them although of course they did not even acknowledge my note or respond (not exactly shocking).

Update march 2026 : Things are getting worse and worse. - Owner payments are not sent out. - Ignore emails. - The deposit is not processed since 3 months - A property is sold but they are still charging you for the lawn care, the buyers should be happy. - The tenants who left trash and months of unpaid rents behind left a 5 stars review to Decas. Landlords, you have to know that bad tenants are very happy with them. I hope this review will make them try to move on... Update 08/16/2025 : Paige hired a new team, she was training them for a few months now. One of them, John, is very proactive, he reviewed my ledger and corrected all the overcharged fees, he provides a constant follow-up and I am very happy with him. @Paige : Please congrats him on my behalf. My one star review is now three stars, pending to be raised if things are better in the future. Thank you. --------------------------------------------------------------- Update 08/01/2025 : things are getting worse and worse, they charge the same things twice, no incoming rent but the renewal fees are taken from your account twice. No answer to your emails, the late fees are charged to you month after month but the tenants are happy to live here for free. Please do not hesitate to reach me out I'll have a lot of things to show you, you must KEEP AWAY from this company ! Update : Depuis quelques mois, ne répond plus du tout aux emails, très inquiétant pour un property manager. Je suis propriétaire de trois maisons chez eux. De grosses difficultés de communication avec certains membres , ils ne répondent que quand ils ont besoin de fonds mais autrement il est très difficile d'obtenir des explications... Des work orders abusifs, une maison louée un an, 6 000 USD de frais de remise en état. Une première estimation à 2 400 USD qui finalement se soldera à 3 800 USD, puis un second work order, un mois et demie plus tard, estimé à 700 USD qui en coûtera au final 1 700 USD Pour le reste Paige est efficace et vraiment sympathique ! Elle compense à elle seule les problèmes de certains autres membres de l'équipe. La gestion se fait simplement et quand il n'y a pas de problèmes tout est plutôt clair. Merci et plus particulièrement à Paige pour son implication. Je ne recommande pas du tout DECAS GROUP dans l'ensemble !

I was happy with them in the beginning which was 3 yrs ago. I’ve been trying to contact them about my property for the last six months. If I’m able to get someone (which was 4 months ago)they take a message and I’m still waiting on a return call. They are not professional at all, I would not recommend using them as your management company at all!!!

For the most part I never have any problem with Decas, when I put a maintenance request in I get a reply the next day.

No communication with the owners and unresponsive to text or emails. Extremely frustrating and disappointed in the service I’m getting.

The team at Decas, is always working to improve their performance. They pay our company on time, as agreed. I’ve been meaning to edit this review . Quite a few things have changed. I had property managed by them. Maybe they forgot??? I don’t forget. I had freshly rehabbed my property. Because I had worked for them before, I felt like I would get a good job. Boy was I wrong! They recycled a tenant. What’s that you ask? That’s where they had section 8 tenant who was moving out of another investors house and they moved them into mine. That’s not always a bad thing!!. IT WAS IN MY CASE! The tenant carried a balance with them. So when they moved into my property, they already owed back rent and late fees. Needless to say they didn’t pay rent and had to be removed from my property. The unit rented in the 800’s, I was only cash flowing 600 per month, because I owed it wholly. The initial rehab cost me 3500.00. Then a few months later they owed me close to 3000. They never paid their deposit to me, and I had to rehab my property again. Before the crap hit the fan with that tenant my partners and I tried to rent a FULLY RENOVATED HOUSE with municipal inspections. It took months and they made zero progress. We eventually pulled management. The email management and management in general was so bad, that we received canned emails for over a year after that. The emails claimed that we owed money even though they never found us a tenant. I’ve ran out of time today, but I could say more. 10/19/25

I have had a great experience working with them! My home was spotless when I moved in.

I’ve had a generally positive experience with Decas Group. The team has been responsive and professional, especially when it comes to maintenance requests and communication. They manage the property efficiently and make the leasing process straightforward. If you’re looking for a property management company that’s reliable and easy to work with in the Birmingham/Homewood area, Decas Group is worth considering.

This realty company is a headache to deal with, they never answer the phone when it comes to serious issues i reached out to them 10 days ago about a mold issue in my apartment i have yet to receive a call back I’ve sent multiple messages to the property manager he has yet to reply, I’ve called multiple times and there has been no reply. They’re an absolute joke. Highly disappointed and do not recommend

Paige is super friendly and enjoyable to work with. I would recommend this company because of her!